Shipping policy
Shipping Policy Last updated: July 2026
Processing Time Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
Shipping Destinations We ship worldwide from Nairobi, Kenya.
Estimated Delivery Times
- Kenya (domestic): 2–5 business days
- East Africa (Uganda, Tanzania, Rwanda, Ethiopia): 5–10 business days
- Rest of Africa: 7–14 business days
- International (Europe, USA, Asia, etc.): 10–21 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or remote locations.
Shipping Costs Shipping rates are calculated at checkout based on your location and order weight. Free shipping promotions, where applicable, will be displayed at checkout.
Customs & Import Duties International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the buyer's responsibility and are not included in the order total or shipping cost.
Order Tracking Once your order ships, you'll receive a confirmation email with tracking information where available.
Lost or Delayed Shipments If your order hasn't arrived within the estimated timeframe, contact us at [your email] and we'll investigate with the carrier.
Contact For shipping enquiries, reach us at tevaoutdoorstore@gmail.com or via our store contact page.